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September 10, 2007
public service announcement
Not that I'll be getting an iPhone anytime soon, but I knew I would never get one if they continue to only be available through AT&T. My first independent cell phone experience was through AT&T. They kept making little mistakes here and there on my bill, which I repeatedly called to correct. Frustrated with these little snafus, I ended my contract as soon as possible. But the icing on the cake came when they charged me a termination fee, even though I had fulfilled my contract. When everything finally got worked out, I had a $20 credit on my account. I called to ask how I would get this $20 since I had canceled my service. The response of the customer service agent was, "It will just go away." Umm, excuse me? My $20 will "just go away?" After telling her that I wasn't letting go of my $20, she finally agreed to send me a check.
All that to say, I wasn't surprised to read about iPhone users' complaints:
In July, Aaron Oxley took his iPhone with him to London, Dubai and Bangkok. Mr. Oxley said in an e-mail message that he was aware that there would be international roaming data charges, so he always made sure he was in an area with free Wi-Fi when he used his iPhone to access the Internet. But when Mr. Oxley’s AT&T bill arrived, the data charges totaled $300.When Mr. Oxley called AT&T, he was told that even though he was using Wi-Fi, there was still a data transfer charge.
Indeed, according to Mr. Smith, the AT&T representative, iPhone owners are not charged for Wi-Fi connections. Mr. Oxley eventually received a full refund for the $300 roaming data charge.
picks and pans | By charity | 01:47 PM
Comments
* don't do it. but if you do, can i see your phone? because then, in a few years, when more of the quirks are ironed through and other service providers are able to join in, then i will have at least seen what an iphone looks like. :)
Posted by: jane. at September 10, 2007 04:13 PM